We Ship Worldwide for Free!
All items are sent from the UK via Royal Mail using a Signed and Tracked delivery service. A signature will be required upon receipt. We will only ship to the delivery address provided on the order so please ensure this is correct. Unfortunately, we won’t be able to accept changes to an address via phone or email after the order has been placed. The order would need to be fully refunded and placed again using the correct address.
The buyer will receive a tracking number upon dispatch which can be entered into the Royal Mail’s website to track the journey of the parcel.
Estimated Delivery Times:
UK address - 1-2 working days
Europe (excl UK) address - 3-5 working days
Rest of World address - 7-14 working days
DHL Courier (£65) 1-3 working days - worldwide
Please note that Perfectfringe Ltd is not responsible for delays caused by a specific country’s postal and/or customs system.
Taxes & Duties
International customers (outside of the UK and EU) are responsible for paying inbound duties, taxes, and any other fees, which the local customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Perfectfringe Limited so cannot be refunded to the customer.
We ship international packages DDU (duties and taxes unpaid) meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise of the correct amount owed we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package arriving from outside your country of residence.
We’re happy to issue refunds or exchanges if items are sent back to us within 14 days of their original receipt by you and if they’re in their original condition. The following items are exempt from our refund or exchange policies: Seamless Filler.
Due to hygiene reasons, we can only offer refunds or exchanges on hair pieces that have not been opened, tried on, worn or altered in any way. We are unable to issue a refund or exchange an item which has been made to order in the following ways: bespoke hair texture, change of base size not originally offered online, request for a hair colour not advertised on the colour chart option. Please note, we’re unable to refund or exchange any items which have been purchased with our Colour Service product or have been colour treated to match a hair sample.
All packaging must be returned with any return or exchange. Please note that if you choose a free shipping option at Checkout, a fee will be deducted from the refund to cover the original shipping costs. Please email firstname.lastname@example.org for our returns address. Please include your full name, order number, order date, email address and the reason for the return. Regretfully, express service, colour service or DHL Courier charge (if chosen) is non-refundable.
Returns will be processed within 2 working days of receipt. Please allow a further 7 working days for the funds to be returned to your bank account.
The customer is responsible for any return postage and must use a trackable service to ensure that the package arrives safely. Perfectfringe Ltd cannot be responsible for any returns that go missing. The customer will be required to open a claim with the shipping courier for the loss should a package go missing.
Please note that when returning items from outside the UK and the EU you will need to complete a customs form stating that the contents of the package are a customer return, with zero value. If the returned package attracts a customs charge upon re-entry to the UK, then unfortunately, the package will be returned to you automatically by the postal service before it reaches us.