All items are sent from the UK via Royal Mail and DHL Express using a Signed and Tracked delivery service. A signature will be required upon receipt. We will only ship to the delivery address provided on the order so please ensure this is correct. Unfortunately, we won’t be able to accept changes to an address via phone or email after the order has been placed. The order would need to be fully refunded and placed again using the correct address.
The buyer will receive a tracking number upon dispatch which can be entered into the Royal Mail or DHL's website to track the journey of the parcel.
Estimated Delivery Times:
UK address (Free) - 2-3 working days
DHL Express (Free) 3-7 working days - worldwide
DHL do not deliver to P.O Box addresses.
Regretfully, due to strict laws regarding the import of Human Hair in these countries, we are unable to ship to Spain and Italy.
Please note that Perfectfringe Ltd is not responsible for delays caused by a specific country’s postal and/or customs system.
Taxes & Duties
International customers (outside of the UK) are responsible for paying inbound duties, taxes, and any other fees, which the local customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Perfectfringe Limited so is not responsible for refunding them to you.
We ship international packages DDU (duties and taxes unpaid) meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise of the correct amount owed we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package arriving from outside your country of residence.
Subject to your rights to change your mind (see below), we do not offer exchanges.
We’re happy to issue refunds on all our Hair Toppers except where a complimentary colour or cutting service was chosen at checkout, (custom colour, shorten length, add fringe/bangs/face-frame cut/layers etc) or an adjustment was made to the base (remove clips/replace wig comb etc).
You must notify us of your change of mind within 14 days of receipt of the goods by you and must return them within 14 days.
To receive a refund, the piece must not be altered in any way. You must return the topper in the exact same condition as it was received. This includes: (but not limited to) washing, cutting, changing the part, use of heat tools, use of hair products or dyes. Do not alter the base in any way. Do not remove or alter the position of the clips or wig comb. Do not fold the topper in half when returning, ensure to layer flat intact in it's protective packaging with all clips closed.
To aid our customers and in line with the Consumer Contract Regulations 2015, our product packaging is designed in such a manner that allows you a reasonable opportunity to assess the product and to fully inspect the product without needing to remove the product from hygiene seal / tag before deciding whether to return it or keep it. The reason we have this policy in place is that we would not like to send you hair pieces which have been used / contaminated by another customer, therefore must adhere to strict regulations for hygiene reasons.
We will reduce your refund by 10% of the price to reflect any reduction in the value of the product, if the product is removed from the hygiene seal/tag.
We only refund delivery costs within the UK, the maximum refund for delivery costs being the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within [3-5] days at one cost but you choose to have the product delivered within 24 hours at a higher cost (Fast-Track), then we will only refund what you would have paid for the cheaper delivery option.
For orders outside of the UK, we will reduce your refund by £45 to cover our international courier charge.
All packaging and free merchandise must be returned. Please email firstname.lastname@example.org for our returns address. Please include your full name, order number, order date, email address and the reason for the return. Returns will be processed within 3 working days of receipt. Please allow a further 7 working days for the funds to be returned to your bank account.
The customer is responsible for any return postage and a trackable service is strongly recommended to ensure that the package arrives safely. Perfectfringe Ltd cannot be responsible for any returns that go missing. The customer will be required to open a claim with the shipping courier for their loss should a package go missing.
Perfectfringe use a P.O.Box address to receive returns. Courier services will not deliver to this address so please ensure you use Royal Mail postal service ie, special delivery.
Perfectfringe use a P.O.Box address to receive returns. Courier services will not deliver to this address so please ensure you use a postal service which links to Royal Mail. If you are unsure please speak with your local post office in your country for further assistance.
Please ensure you complete the customs form correctly (if outside of the UK) to reflect that the contents of the package are a customer return with no sale value. Perfectfringe Ltd is entitled to recover from you any charge resulting from failure to complete the form correctly nor is it liable if the package is automatically returned to you by the postal service before reaching us.