Delivery & Returns
All items are sent from the UK via Royal Mail and DHL Express using a Signed and Tracked delivery service. A signature will be required upon receipt. We will only ship to the delivery address provided on the order so please ensure this is correct. Unfortunately, we won’t be able to accept changes to an address via phone or email after the order has been placed. The order would need to be fully refunded and placed again using the correct address.
The buyer will receive a tracking number upon dispatch which can be entered into the Royal Mail or DHL's website to track the journey of the parcel.
Estimated Delivery Times:
UK address (Free) - 1-2 working days
DHL Courier (£39.99) 1-3 working days - worldwide
DHL do not deliver to P.O Box addresses.
Regretfully, due to strict laws regarding the import of Human Hair in these countries, we are unable to ship to Spain and Italy.
Please note that Perfectfringe Ltd is not responsible for delays caused by a specific country’s postal and/or customs system.
Taxes & Duties
International customers (outside of the UK) are responsible for paying inbound duties, taxes, and any other fees, which the local customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Perfectfringe Limited so cannot be refunded to the customer.
We ship international packages DDU (duties and taxes unpaid) meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise of the correct amount owed we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package arriving from outside your country of residence.
We do not offer exchanges.
We’re happy to issue refunds on all our Hair Toppers with the following exceptions: The Topper was on final sale, an offer code was used to reduce the price to a final sale, a complimentary cutting service was chosen at checkout, (shorten length, add fringe/bangs/face-frame cut/layers etc) or an adjustment was made to the base (remove clips/replace wig comb etc).
Goods must be sent back to us within 14 days of their original receipt by you and in their original condition with the hygiene seal / tag attached.
We cannot accept hair products back where the hygiene seal / tag has been removed. The Consumer Contracts Regulations 2013 states “consumers will lose their right to cancel if they unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons”. If the buyer removed hygiene seals against instructions to the contrary, they are likely to be deemed to have ‘accepted’ the goods and are not entitled to a refund or to cancel the contract.
To aid our customers and in line with Consumer Contract Regulations, our product packaging is designed in such a manner that allows consumers reasonable opportunity to assess the product and to fully inspect the product without needing to remove the product from hygiene seal / tag before deciding whether to return it or keep it. The reason we have this policy in place is that we would not like to send you hair pieces which have been used / contaminated by another customer, therefore must adhere to strict regulations for hygiene reasons. Hair is considered a hygiene item and you must not try it on if you intend to return it.
We deduct 10% of your order total to cover postage, packaging, restocking and PayPal / credit card processing fees. Regretfully, any services, including Fast Track, Postage/DHL Courier charge are non-refundable. All packaging and free merchandise must be returned. Please email email@example.com for our returns address. Please include your full name, order number, order date, email address and the reason for the return. Returns will be processed within 3 working days of receipt. Please allow a further 7 working days for the funds to be returned to your bank account.
The customer is responsible for any return postage and a trackable service is strongly recommended to ensure that the package arrives safely. Perfectfringe Ltd cannot be responsible for any returns that go missing. The customer will be required to open a claim with the shipping courier for their loss should a package go missing.
Cancellations are only permitted 24hours after the order has been placed (unless already despatched) (excl Fast Track orders). If a client requests to cancel their order, we deduct 5% off the to cover restocking and credit / debit / paypal fees. Once your purchase is refunded, these fees are still charged to Perfectfringe Ltd by the payment providers.
Perfectfringe use a P.O.Box address to receive returns. Courier services will not deliver to this address so please ensure you use a postal service which links to Royal Mail, ie, USPS. If you are unsure please speak with your local post office in your country for further assistance.
Please ensure you complete the customs form correctly (if outside of the UK) to reflect that the contents of the package are a customer return with no sale value. Perfectfringe Ltd is not responsible for any such charge. Should the returned package attract a customs charge upon entry to the UK, then the package will automatically be returned back to you by the postal service before reaching us. Thank you.