Terms & Conditions
By placing an order with us you are offering to purchase a product on and subject to the following terms and conditions: We’re happy to issue refunds or exchanges on our Silk Base Toppers, Messy Bun and 4D Fringe/Bangs if items are sent back to us within 14 days of their original receipt by you and if they’re in their original condition. The remaining products in our catalogue are hand made to order and exempt from our refund or exchange policies, including but not limited to: Seamless Filler, Volumizer, Hair on a Wire. Regretfully, fast track service or DHL Courier charge (if chosen) is non-refundable. According to the Health and Safety Regulation you cannot return human hair products that have been tried on or used. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. We are unable to issue a refund or exchange any item which has been made to order in the following ways: change of base size not originally offered online, request for a hair colour not advertised on the colour chart option or any items which have been colour treated to match a hair sample.
All packaging and free merchandise must be returned with any return or exchange. We deduct 10% of your order total to cover postage, packaging and paypal/credit card processing fees. Please email firstname.lastname@example.org for our returns address. Please include your full name, order number, order date, email address and the reason for the return. Returns will be processed within 3 working days of receipt. Please allow a further 7 working days for the funds to be returned to your bank account.
The customer is responsible for any return postage and must use a trackable service to ensure that the package arrives safely. Perfectfringe Ltd cannot be responsible for any returns that go missing. The customer will be required to open a claim with the shipping courier for the loss should a package go missing.
Please note that when returning items from outside the UK and the EU you will need to complete a customs form stating that the contents of the package are a customer return, with zero value. If the returned package attracts a customs charge upon re-entry to the UK, then unfortunately, the package will be returned to you automatically by the postal service before it reaches us. Dispatch times may vary due to postal delays or force majeure for which Perfectfringe Ltd cannot be held responsible.
Cancellations: Customers have 24 hours to cancel their non-fast track order via email. After 24 hours the order cannot be cancelled. Regretfully, fast track orders cannot be cancelled. Measurements and weights are approximate and may differ very slightly. Colours may appear slightly differently on different devices please refer to the instructions in our confirmation email regarding colour matching. You are liable for any damages caused to the hair piece by your hairdresser. This includes any future cuts or colour treatments not carried out by us. Perfectfringe Ltd retains the right to refuse orders. It is the responsibility of the buyer to provide a correct shipping address and provide a signature upon receipt. Perfectfringe Ltd cannot be held accountable for any losses arising from incorrect shipping addresses or failure to sign for a package.
Prohibitions: You will not steal or copy any information from this website, including logos, pictures and/or text. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Perfectfringe Ltd will report such breach to the relevant law enforcement authorities and disclose your identity to them. The customer is responsible for any return shipping costs and must obtain tracking when returning the colour ring. Perfectfringe Ltd cannot be held responsible for losses incurred during transit. Website offer codes or those offered directly through Social Media platforms and are valid for the time period specified only. They cannot be extended beyond this period. The discount code does not apply to shipping or Fast Track services. The discount code is non-negotiable. International customers (outside of the UK and EU) are responsible for paying for any applicable inbound duties, taxes, and any other fees which local customs authorities may deem appropriate. These fees are paid to your local carrier or government and are not collected by Perfectfringe Limited and so cannot be refunded. We ship international packages DDU (duties and taxes unpaid) meaning that these fees are not included in the price of the goods the customer purchases from our website. All applicable fees must be paid by the recipient in order to receive the parcel. We recommend that you contact your country's customs office or tax agent for respective charges and rates on a package arriving from outside your country of residence.