Terms & Conditions


Subject to your rights to change your mind (see below), we do not offer exchanges.

We’re happy to issue refunds on all our Hair Toppers except where a complimentary colour or cutting service was chosen at checkout, (custom colour, shorten length, add fringe/bangs/face-frame cut/layers etc) or an adjustment was made to the base (remove clips/replace wig comb etc).

You must notify us of your change of mind within 14 days of receipt of the goods by you and must return them within 14 days.

To receive a refund, the piece must not be altered in any way.  You must return the topper in the exact same condition as it was received. This includes: (but not limited to) washing, cutting, changing the part, use of heat tools, use of hair products or dyes. Do not alter the base in any way. Do not remove or alter the position of the clips or wig comb. Do not fold the topper in half when returning, ensure to layer flat intact in it's protective packaging with all clips closed.

To aid our customers and in line with the Consumer Contract Regulations 2015, our product packaging is designed in such a manner that allows you a reasonable opportunity to assess the product and to fully inspect the product without needing to remove the product from hygiene seal / tag before deciding whether to return it or keep it. The reason we have this policy in place is that we would not like to send you hair pieces which have been used / contaminated by another customer, therefore must adhere to strict regulations for hygiene reasons.  

We will reduce your refund by 10% of the price to reflect any reduction in the value of the product, if the product is removed from the hygiene seal/tag.

We only refund delivery costs within the UK, the maximum refund for delivery costs being the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within [3-5] days at one cost but you choose to have the product delivered within 24 hours at a higher cost (Fast-Track), then we will only refund what you would have paid for the cheaper delivery option.

For orders outside of the UK, we will reduce your refund by £45 to cover our international courier charge.

All packaging and free merchandise must be returned. Please email hello@perfectfringe.co.uk for our returns address. Please include your full name, order number, order date, email address and the reason for the return.  Returns will be processed within 3 working days of receipt. Please allow a further 7 working days for the funds to be returned to your bank account.

The customer is responsible for any return postage and a trackable service is strongly recommended to ensure that the package arrives safely. Perfectfringe Ltd cannot be responsible for any returns that go missing. The customer will be required to open a claim with the shipping courier for their loss should a package go missing.

Perfectfringe use a P.O.Box address to receive returns. Courier services will not deliver to this address so please ensure you use Royal Mail postal service ie, special delivery.

International Returns

Perfectfringe use a P.O.Box address to receive returns. Courier services will not deliver to this address so please ensure you use a postal service which links to Royal Mail. If you are unsure please speak with your local post office in your country for further assistance. 

Please ensure you complete the customs form correctly (if outside of the UK) to reflect that the contents of the package are a customer return with no sale value.  Perfectfringe Ltd is entitled to recover from you any charge resulting from failure to complete the form correctly nor is it liable if the package is automatically returned to you by the postal service before reaching us. 

Allergies

All hair, unless stated, is coloured with various hair dyes. Occasionally, hair dye can be seen washing out during the first couple of washes - this is not a fault and can happen with your own natural hair following a colouring service. Although this is not a fault, it may cause people with specific allergies to react to the hair dye. You are responsible for taking all reasonable steps to ensure that you will be able safely to use our products, including asking us for any information necessary to you making a decision in relation to a purchase.

Taxes & Duties

International customers (outside of the UK) are responsible for paying inbound duties, taxes, and any other fees, which the local customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Perfectfringe Limited and so is not responsible for refunding them to you.

We ship international packages DDU (duties and taxes unpaid) meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise of the correct amount owed we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package arriving from outside your country of residence.

ProhibitionsYou will not steal or copy any information from this website, including logos, pictures and/or text. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Perfectfringe Ltd will report such breach to the relevant law enforcement authorities and disclose your identity to them.

Offer Codes.  Offer codes (on websites or those offered directly through social media platforms) are valid for the time period specified only. They cannot be extended beyond this period. The discount code does not apply to shipping or Fast Track services. The discount code is non-negotiable.  

Prices.  All prices stated on this website include and are subject to UK VAT at the then prevailing rate. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

VAT is not charged on orders outside the European Union.

VAT exemption is available to customers in the UK who wear wigs and hairpieces for ‘necessity reasons’.  These apply to customers who require wigs or hairpieces due to alopecia, hair loss as a result of chemotherapy treatment or any other medical condition that causes hair loss where a GP confirms in writing that the customer is a ‘necessity wearer’.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people at www.hmrc.gov.uk or by contacting the VAT Disabled Reliefs Helpline on 0300 123 1073 before signing the declaration made available to you as part of the ordering process. Please note, there are penalties for making false declarations.

We are unable to refund any VAT after the order has been confirmed, processed and dispatched.

Please email your form to: Hello@perfectfringe.co.uk

For postal orders please return the VAT Form to: Perfectfringe Ltd, PO Box 77565, LONDON, N21 9FT, UK

Once we are in receipt of your form, we will create a payment page for you to purchase your chosen Topper, price less of VAT.

Customers that are entitled to VAT exemption and who are placing an order via our website will need to tick the VAT Exempt box at the checkout and read the declaration, failure to do this will result in VAT being applied to the goods.

If you require any further information, please contact: Hello@perfectfringe.co.uk