Terms & Conditions
We do not offer exchanges.
We’re happy to issue refunds on all our Hair Toppers with the following exceptions: The Topper was on final sale, an offer code was used to reduce the price to a final sale, a complimentary cutting service was chosen at checkout, (shorten length, add fringe/bangs/face-frame cut/layers etc) or an adjustment was made to the base (remove clips/replace wig comb etc).
Goods must be sent back to us within 14 days of their original receipt by you and in their original condition with the hygiene seal / tag attached.
We cannot accept hair products back where the hygiene seal / tag has been removed. The Consumer Contracts Regulations 2013 states “consumers will lose their right to cancel if they unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons”. If the buyer removed hygiene seals against instructions to the contrary, they are likely to be deemed to have ‘accepted’ the goods and are not entitled to a refund or to cancel the contract.
To aid our customers and in line with Consumer Contract Regulations, our product packaging is designed in such a manner that allows consumers reasonable opportunity to assess the product and to fully inspect the product without needing to remove the product from hygiene seal / tag before deciding whether to return it or keep it. The reason we have this policy in place is that we would not like to send you hair pieces which have been used / contaminated by another customer, therefore must adhere to strict regulations for hygiene reasons. Hair is considered a hygiene item and you must not try it on if you intend to return it.
We deduct 10% of your order total to cover postage, packaging, restocking and PayPal / credit card processing fees. Regretfully, any services, including Fast Track, Postage/DHL Courier charge are non-refundable. All packaging and free merchandise must be returned. Please email email@example.com for our returns address. Please include your full name, order number, order date, email address and the reason for the return. Returns will be processed within 3 working days of receipt. Please allow a further 7 working days for the funds to be returned to your bank account.
The customer is responsible for any return postage and a trackable service is strongly recommended to ensure that the package arrives safely. Perfectfringe Ltd cannot be responsible for any returns that go missing. The customer will be required to open a claim with the shipping courier for their loss should a package go missing.
Cancellations are only permitted 24hours after the order has been placed (unless already despatched) (excl Fast Track orders). If a client requests to cancel their order, we deduct 5% off the to cover restocking and credit / debit / paypal fees. Once your purchase is refunded, these fees are still charged to Perfectfringe Ltd by the payment providers.
Perfectfringe use a P.O.Box address to receive returns. Courier services will not deliver to this address so please ensure you use a postal service which links to Royal Mail, ie, USPS. If you are unsure please speak with your local post office in your country for further assistance.
Please ensure you complete the customs form correctly (if outside of the UK) to reflect that the contents of the package are a customer return with no sale value. Perfectfringe Ltd is not responsible for any such charge. Should the returned package attract a customs charge upon entry to the UK, then the package will automatically be returned back to you by the postal service before reaching us. Thank you.
All hair, unless stated, is coloured with various hair dyes. Occasionally, hair dye can be seen washing out during the first couple of washes - this is not a fault and can happen with your own natural hair following a colouring service. Although this is not a fault, it may cause people with specific allergies to react to the hair dye. Taking this into consideration, we do not claim that Perfectfringe Hair Pieces are suitable for anyone with allergies to hair dye.
Taxes & Duties
International customers (outside of the UK) are responsible for paying inbound duties, taxes, and any other fees, which the local customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Perfectfringe Limited so cannot be refunded to the customer.
Prohibitions: You will not steal or copy any information from this website, including logos, pictures and/or text. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Perfectfringe Ltd will report such breach to the relevant law enforcement authorities and disclose your identity to them. The customer is responsible for any return shipping costs and must obtain tracking when returning the colour ring. Perfectfringe Ltd cannot be held responsible for losses incurred during transit. Website offer codes or those offered directly through Social Media platforms and are valid for the time period specified only. They cannot be extended beyond this period. The discount code does not apply to shipping or Fast Track services. The discount code is non-negotiable. International customers (outside of the UK) are responsible for paying for any applicable inbound duties, taxes, and any other fees which local customs authorities may deem appropriate. These fees are paid to your local carrier or government and are not collected by Perfectfringe Limited and so cannot be refunded. We ship international packages DDU (duties and taxes unpaid) meaning that these fees are not included in the price of the goods the customer purchases from our website. All applicable fees must be paid by the recipient in order to receive the parcel. We recommend that you contact your country's customs office or tax agent for respective charges and rates on a package arriving from outside your country of residence.
All prices stated on this website include and are subject to the current rate of UK VAT at the then prevailing rate. However, if the rate of VAT changes between the date of your order and the date of delivery, where applicable, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
VAT is not charged on orders outside the European Union.
VAT exemption is available to clients in the UK who wear wigs and hairpieces for necessity reasons. Customers who require wigs or hairpieces due to alopecia, hair loss as a result of chemotherapy treatment or any other medical condition that causes hair loss, and is confirmed by a GP, are classed as necessity wearers.
If any of the above applies to you, you are entitled to receive the VAT off the cost of your hair topper at the time of purchase.
If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people at www.hmrc.gov.uk or by contacting the VAT Disabled Reliefs Helpline on 0300 123 1073 before signing the declaration. Please note, there are penalties for making false declarations.
We are unable to refund any VAT after the order has been confirmed, processed and dispatched.
Please be aware that orders cannot be processed less VAT until we have had confirmation of the VAT exemption form either by post or email, nor can a refund be issued after the order has been processed and dispatched.
Please email your form to: Hello@perfectfringe.co.uk
For postal orders please return the VAT Form to: Perfectfringe Ltd, PO Box 77565, LONDON, N21 9FT, UK
Once we are in receipt of your form, we will create a payment page for you to purchase your chosen Topper, price less of VAT.
Customers that are entitled to VAT exemption and who are placing an order via our website will need to tick the VAT Exempt box at the checkout and read the declaration, failure to do this will result in VAT being applied to the goods.
If you require any further information, please contact: Hello@perfectfringe.co.uk