Terms & Conditions
We’re happy to issue refunds or exchanges on our Silk Base Topper, Messy Bun, U-Part Wig and 4D Fringe Bangs if items are sent back to us within 14 days of their original receipt by you and if they’re in their original condition. The remaining products in our catalogue are hand made to order and exempt from our refund or exchange policies, including but not limited to: Seamless Filler, Hair on a Wire. Regretfully, any services, including “Renew & Revamp”, Extras, Fast Track Services , Postage/DHL Courier charge are non-refundable.
According to the Health and Safety Regulation you cannot return human hair products that have been tried on or used. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. We are unable to issue a refund or exchange any item where the following services have been carried out: Any services which alter the appearance of your hair piece including: cutting fringe/bangs, balayage, adding an ombre root, highlights, lowlights, money piece, adding layers, removing the clips from your Topper, or trimming to a shorter length than advertised will make your Topper custom and non-returnable.
All packaging and free merchandise must be returned with any return or exchange. We deduct 10% of your order total to cover postage, packaging, restocking and paypal/credit card processing fees. In addition to the 10% of your order total, the DHL charge is non-refundable (non UK customers). Please email firstname.lastname@example.org for our returns address. Please include your full name, order number, order date, email address and the reason for the return. Returns will be processed within 3 working days of receipt. Please allow a further 7 working days for the funds to be returned to your bank account.
The customer is responsible for any return postage and must use a trackable service to ensure that the package arrives safely. Perfectfringe Ltd cannot be responsible for any returns that go missing. The customer will be required to open a claim with the shipping courier for the loss should a package go missing.
Please note that when returning items from outside the UK and the EU you will need to complete a customs form stating that the contents of the package are a customer return, with zero value. If the returned package attracts a customs charge upon re-entry to the UK, then unfortunately, the package will be returned to you automatically by the postal service before it reaches us.
Prohibitions: You will not steal or copy any information from this website, including logos, pictures and/or text. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Perfectfringe Ltd will report such breach to the relevant law enforcement authorities and disclose your identity to them. The customer is responsible for any return shipping costs and must obtain tracking when returning the colour ring. Perfectfringe Ltd cannot be held responsible for losses incurred during transit. Website offer codes or those offered directly through Social Media platforms and are valid for the time period specified only. They cannot be extended beyond this period. The discount code does not apply to shipping or Fast Track services. The discount code is non-negotiable. International customers (outside of the UK and EU) are responsible for paying for any applicable inbound duties, taxes, and any other fees which local customs authorities may deem appropriate. These fees are paid to your local carrier or government and are not collected by Perfectfringe Limited and so cannot be refunded. We ship international packages DDU (duties and taxes unpaid) meaning that these fees are not included in the price of the goods the customer purchases from our website. All applicable fees must be paid by the recipient in order to receive the parcel. We recommend that you contact your country's customs office or tax agent for respective charges and rates on a package arriving from outside your country of residence.