Terms & Conditions

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Returns and Exchanges are accepted within 14 days of receipt in their original condition. Due to hygiene reasons we only offer refunds/exchanges on hair products that have not been opened, tried on, worn or tampered with. All packaging must be returned with any return or exchange. Please note if you choose a 'free shipping' option, a fee will be deducted to cover original shipping costs if you return for a refund only. Please email hello@perfectfringe.co.uk for a returns address. Ensure to include your full name, order number, order date, email address and reason for return. Express Service is NOT refundable. Exceptions: We cannot accept Returns or Exchanges where any of the following changes were requested: A change of hair texture, a base size which was not on the website drop down options, a colour that was not on the colour chart option, any items where the following extras were selected: Colour Mix. Returns will be processed within 2 working days of receipt. Please allow a further 7 working days for the funds to be returned to your bank account. The Buyer is responsible for return postage and must use a Trackable Service. Perfectfringe Ltd is not responsible for any Returns that go missing. The buyer would be required to make a claim to the shipping courier for loss. Important: When returning from outside the UK, then please ensure that you complete the customs form correctly (if outside of the EU) to reflect that the contents of the package are a customer return, with no sale value. Perfectfringe Ltd are not responsible for any such charge. Should the returned package attract a customs charge upon entry to the the UK, then the package will automatically be returned back to you by the postal service before reaching us. Dispatch times may vary due to postal delays or force majeure for which Perfectfringe Ltd will not be responsible. Cancellations: For non-express orders the buyer has 24 hours to cancel their order by email. After 24 hours the order cannot be cancelled. Express Orders cannot be cancelled. Where you have made a measurement request, width and length- this is only an approximate and may differ slightly. For instance, the width and length may be slightly more or less by only a small amount. The measurements that are in the specifications are the most common widths and lengths that work best per style. Each item is made to measure regardless and it is the responsibility of the buyer to specify if they require different to that stated. If no instruction is received, the item will be made by the most common length and width as shown in the product description. Whilst we endeavour to ensure that the colour chart on the website and through emails are a true representation - how the colours are viewed may alter slightly due to the device on which you are using. Perfectfringe Ltd will not be held accountable for any problems which may arise should you choose to (or ask a hairdresser to) colour, dye, perm, cut, or style the hairpieces. This should be done at your own risk. Perfectfringe Ltd retains the right to refuse any request made by you. It is the responsibility of the buyer to provide a correct shipping address and provide a signature upon receipt. Perfectfringe Ltd will not be held accountable for any losses due to an incorrect shipping address or is not present to sign. Prohibitions; You will not steal or copy any information from this website, including logos, pictures and/or text. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Perfectfringe Ltd will report any such breach to the relevant law enforcement authorities and disclose your identity to them. The buyer is responsible for return shipping costs and must obtain tracking when returning the colour ring, Perfectfringe Ltd will not be held responsible for losses during transit. Website offer codes or those offered directly through Andrea at Perfectfringe Ltd are valid for the time period specified only. They cannot be extended beyond this period. The discount code does not apply to shipping. The discount code will not be negotiated. If colour rings were purchased with discount applied, upon refund, this will be less the price of the discount. International customers (outside of the UK and EU) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Perfectfringe Limited, and thus cannot be refunded. We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.